Working with TSG
Learn more about who we are and how we’ll work with you to achieve your ideal outcomes
Building partnerships founded on trust
The most important aspect of any relationship is trust; and you’re not just looking for any IT partner. You’re looking for one that understands your organisation and can help you build your path towards success. More than that, you need a partner that can look beyond a quick fix and see the potential of the right technology for your business. And that’s exactly what we do.
Our 4–step plan to help you get the most out of your partnership with us:
1. Discovery
We’ll help you unearth and understand your current state, challenges, and objectives from both a strategic and tactical perspective. We’ll then share our initial findings and suggest improvements to help you:
• Consolidate and reduce expenditure
• Adapt to and embrace a secure modern workplace environment
• Empower staff productivity through system uptime (availability), knowledge (training), automation, and support.
2. Design
Taking the outputs from the Discovery session, we’ll work with your strategic and operational teams and the relevant experts across TSG to design your solution and then agree on an implementation and onboarding process that supports a smooth adoption for your organisation and people.
3. Deploy
Physical implementation is one thing, however, TSG’s communication onboarding plan helps guide and support your people’s adoption to get the most out of your investment.
4. Develop
Our partnership doesn’t end here. Your dedicated Customer Success Manager will proactively develop the ongoing relationship by:
• Regularly reviewing performance
• Driving continual service development
• Identifying changes in the market
• Incorporating training to drive further value from your investment
Meet #TeamTSG
We’ve built a team that is not only skilled at all things tech, but truly passionate about what they do. Meet the people who make TSG one of the UK’s Top 100 Tech Companies to work for.
Meet #TeamTSGEnabling our customers to succeed
Our service-led approach enables us to provide a collaborative working partnership with our customers, helping us to see the future of your business and how you can use our experts and technologies to help you get there. As an experienced and highly accredited IT services provider, we’ve built our business on delivering industry leading technologies through long standing partnerships with some of the world’s best names in applications and infrastructure.
Our services About TSG“We were very impressed with TSG’s efficiency in getting us moved from one office to the other. We had a project manager to make sure everything ran like clockwork.”
“Through our partnership with TSG, Clyde Valley Housing Association has been able to move from 100% server-based IT in the office to circa 65% of our IT now being hosted in the cloud, allowing for a much more agile and efficient workforce. Thanks to TSG’s excellent service and understanding of our requirements, alongside the ability to deliver to timetable whilst providing value for money, our experience has been made so much easier.”
“I placed the same amount of trust in TSG as our clients do in us, and this was proven to be the right philosophy. I was proactively kept informed of every single part of the implementation.”
TSG Academy: An exclusive training platform for TSG clients
TSG Academy is an exclusive platform created specifically for our clients. Our goal is to support you and your team in your professional growth alongside the technology solutions provided by TSG. Geared towards enhancing the skills and knowledge of frontline people, managers, and strategic thinkers within your organisation, TSG Academy offers a range of valuable resources including live sessions conducted by TSG subject matter experts and an extensive digital content library at your fingertips.
Discover TSG AcademyBook your free consultation
Get started with a conversation with a member of our Service Design team to learn more about us and what we can do to help you on your customer success journey.
MANAGED IT SERVICES
Our people have in-depth expertise across all of the technology components that make up the modern business environment, from IT support, infrastructure and networking, through to disaster recovery, device selection and supporting modern working practices and behaviours. Our bespoke combination of services are strategically aligned with your business priorities.
Discover Managed IT ServicesMICROSOFT BUSINESS SOLUTIONS
With experts across the Microsoft application and infrastructure suite, we can implement a unified cloud or hybrid solution for your business, enabling best-in-class automation and business intelligence. Our team, along with these Microsoft solutions, will support in accelerating your organisation’s future success.
Discover Microsoft servicesBUSINESS INTELLIGENCE SERVICES
Business intelligence (BI) as a concept is nothing new. But thanks to new dedicated, intelligent technologies it’s now affordable and accessible to businesses of all sizes. We can help you reduce hours of work to mere minutes when we work on building your approach to data insights and analytics.
Discover Business Intelligence servicesCONSULTANCY SERVICES
We can help to map out the road ahead, provide options, and ensure you are equipped with the correct and relevant information to make the best decisions for your business. The level of involvement from our consultants will depend on you, your business and the depth of your requirements. We can be involved as much or as little as you wish.
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