Microsoft 365

A business can tell you they’re great, but proof is what you should be asking for. You can find out exactly how other customers feel by asking every prospective partner what their NPS score is.  

NPS can range from as low as –100 to as high as 100. The benchmark for UK IT service providers is 62. 

If they don't measure NPS or are nowhere near the benchmark, look elsewhere.  

M365 is priced on a consumption model, you pay for the capacity you think you are going to use.  

Users often want access to functionality that they don’t really need, and then many don’t use it to its full potential. While it’s smart to allow a margin of error, the unused capacity is expensive. Your partner should be advising you to minimise this excess capacity. Many don’t bother because they are making a margin on the excess costs you incur.  

Read more about how you could be paying for licences you don’t use here. 

M365 isn't cheap. It's only great value if your people know how to use all its capabilities. M365 has a whole deck of tools to enhance daily operations, but they will only be useful if your people are trained to use them. It’s up to your prospective Microsoft Partner to provide that training. Go ask them about their training delivery.