Enhance Your Business Central Support with TSG

We closely monitor key performance indicators (KPIs) to measure the success of transitioning to our support services.

The KPIs help us ensure that your business experiences the highest level of service and efficiency. Here's how we do it:

• System Uptime: We track the frequency of your IT system to ensure it’s running without interruptions, minimising downtime, and maximising productivity.
• Incident Response Time: We measure how quickly TSG responds to any issues, ensuring that problems are addressed promptly to reduce impact on your operations.
• User Satisfaction: We gather feedback from employees about their experience with our support services, helping us continuously improve and meet your needs.
• Cost Saving: We measure the financial benefits of the transition, including reduced costs or increased efficiency, to demonstrate the value of our services.
• Performance Metrics: We monitor system speed, data processing times, and overall performance improvements to ensure your IT system is operating at its best.
• Compliance & Security: We ensure that the new system meets all regulatory requirements, providing peace of mind that your business is compliant and secure.
• Scalability: We assess how well the IT system can grow and adapt to your business needs, ensuring that it can support your future growth and changes.
  
  

The entire process from initial assessment to go-live can take around 4-8 weeks, depending on the specific requirements and complexity of your IT environment.

We take the security of our customers' data and IT infrastructure very seriously.

• ISO 27001 Certification: an internationally recognised standard for information security management.
• Physical and Environmental Security: Our data centres are highly secure, with 24/7 manned security, CCTV, multiple independent power supplies, and advanced fire suppression systems.
• Network Security: We use industry-leading firewalls to protect our core systems.
• Multi-Factor Authentication: As an extra layer of security.
• Regular Patch Management: All systems are regularly updated with the latest security patches, protecting against vulnerabilities.
• Data Encryption: We encrypt data both in transition and at rest, so if it is accessed without authorisation, it remains unreadable and secure.
• Compliance with Regulations: We adhere to various requirements, ensuring data protection practices meet the highest standards.

You can be confident that the integration with your existing systems and software will be seamless and hassle-free.

We have extensive experience and expertise in handling complex IT environments. Our team is well-versed in working with a wide range of systems and software, ensuring that there are no compatibility issues. We use industry-leading tools and best practices to ensure that all systems work together harmoniously.

For example, our TSG Mosaic solution is built on the robust M365 platform and leverages SharePoint’s power. It simplifies document management by seamlessly integrating with your existing M365 applications like Teams, OneDrive, and more.

We offer extensive training and support to ensure a smooth transition for your employees. Our TSG Academy provides exclusive access to a wide library of training materials, flexible learning options, and weekly live sessions.

Employees can learn at their own pace and earn certifications upon completion of select courses. Additionally, we offer a program of free monthly training sessions, access to over 2,000 training videos, and workshop events with our experts. This ensures that your team is well-equipped with the latest skills and knowledge, driving both individual and organisational growth.